Services —TCJA Products Ltd

Storefront build and hosting

Design and construction of a professional storefront for your brand, hosted on UK infrastructure and maintained for as long as you are a client.

Bespoke storefront design, reviewed and approved by you before build
Product catalogue setup: structure, descriptions, imagery, categories
Hosting with SSL, daily backups and a 99.5% monthly uptime target
Security patching, performance maintenance and content updates
Domain and DNS administration, documented and transferable

Store operations

The daily work of running a store, carried out by our operations team during UK business hours.

Order processing every working day, including dispatch coordination
Product listings, price changes and stock updates
Customer service by email and phone during business hours
Returns processed in line with the store's published policy
Escalation: anything outside routine procedure reaches you the same day

Marketing and conversion

Getting the right visitors to the store and turning them into completed orders, with reporting you can check against your own account data.

Campaign planning across the year, including seasonal promotions
On-site conversion work: landing pages, product pages, checkout flow
Email capture and customer re-engagement campaigns
Analytics setup and clean measurement
Monthly report: traffic, conversion rate, orders, revenue, returns

Multi-brand management

For clients with more than one brand: each brand receives its own storefront trading under its own company account, operated by TCJA under one agreement.

Separate storefront per brand, with separate trading accounts
One operations team working to consistent standards across brands
Per-brand reporting plus a consolidated owner's summary
Clear separation of data and records between brands
Operations capacity that scales with the number of stores

Service standards

These commitments apply to every plan and are written into the terms of service.

Item	Standard
Client enquiries	Acknowledged within one UK business day
Urgent store issues	Actioned the same working day
Order queue	Cleared every working day
Coverage	Monday to Friday, 9:00–17:30 UK time, excluding UK public holidays
Hosting availability	99.5% per month, excluding scheduled maintenance notified 48 hours in advance
Reporting	Monthly report per storefront

Orders being picked and packed in a fulfilment warehouse

Operations, every working day

Order queue cleared daily — orders received before 16:00 are processed and dispatched the same working day wherever the supplier allows.
Stock kept honest — listings reflect real availability, so customers are never sold goods that are not there.
Enquiries answered by people — email and phone during UK business hours, with same-day escalation of anything unusual.

Sales revenue settles directly into the store owner's own business account. TCJA invoices management fees separately and does not take custody of client funds.

Engagement

Stages of a new engagement

Stage 1 · Week 0

Proposal and agreement

Product review, storefront scope, plan selection and start date. Usually three to five working days from first contact.

Stage 2 · Week 1

Design and build

Storefront design, build and hosting setup. You review the design before catalogue work begins.

Stage 3 · Week 2

Catalogue and testing

Products loaded, processes configured, full order journey tested end to end.

Stage 4 · Week 3

Launch

The store goes live and responsibility passes to the operations team.

Ongoing

Managed operation

Daily operations, monthly reports, and quarterly review meetings on Growth and Scale plans.

Which services does your store need?

Send us your product range and we will map it to a plan within one working day.

Get a proposal